Privacy Policy

Effective September 7, 2026

This policy explains, in plain language, what information Phonegentic handles and how we treat it. By using our product, you agree to this policy and to our Terms and Conditions.

Our commitment

We keep your information private. We do not use cookies or similar technologies to track your browsing session on our website. We respect your privacy and ask that you read these terms before using our product.

Website

We do not collect personal information through our marketing website simply because you visit it. Standard server or hosting logs (for example, IP address or request timestamps) may be created by infrastructure providers; we do not use those logs for advertising or to build a marketing profile.

Call recordings

The app may allow you to record calls. When recording starts, we announce that recording is in progress to all parties on the call, so everyone is informed. You are responsible for complying with applicable laws (including consent and recording rules) in your jurisdiction.

Call logs and phone numbers

Like other phone software, we maintain a log of calls and the phone numbers involved (for example, numbers you dial or that call you). This helps you see history and use the app as expected.

Transcripts

We may create a transcript of a call to support features you enable (for example, captions or assistance during the call). This is comparable to transcription features in other communications software.

Contacts

If you grant the app access to your contacts, it matches incoming callers and message senders against them so you can see who is calling by name, and so you can ask the assistant to call or text someone by name.

The app also has a Sync contacts to agent setting, which lets your assistant identify callers while your device is asleep or offline. When it is on, we store three fields per contact in your account: the display name, the phone number, and the company name if one is set. Nothing else from the contact card is uploaded — no photos, email addresses, postal addresses, birthdays, or notes.

We use this only to personalise your own assistant: to greet a known caller by name, to recall your history with them, and to route the call. When your assistant answers, a caller’s name may be included in the text sent to Anthropic to generate the reply, for the same reason (see Service providers below).

Contacts are stored in your own account’s area of our database, in the United States, transmitted over TLS, and reachable only with your account’s credentials. They are never shared with other customers, never sold, and never used for advertising or to train any AI model. Turning the setting off deletes the synced contacts from our servers, and deleting your account removes them along with the rest of your data. The app works without contacts access; only caller-name matching is unavailable.

How we use your data

We do not sell your data and we do not send it to marketing companies. We use the application to demonstrate capabilities to interested parties, to test features, and to prepare for our open-source release. If you have questions, you are welcome to review the source code for yourself where it is available.

Artificial intelligence

Any AI-powered features are disclosed before they are used (for example, in demos to interested parties or in the product UI where applicable), so users and participants can understand when AI is involved.

Service providers (subprocessors)

To operate the Services we use a small set of infrastructure providers, each of which processes only the data needed for its function, under its own terms and privacy policy:

Anthropic — the AI model that powers the assistant's responses (call/message content sent to generate replies).
Telnyx — telephone and SMS connectivity (phone numbers, call setup, message delivery).
DigitalOcean — cloud hosting for the service infrastructure.
Stripe — payment processing (we do not store your card details).
SendGrid — transactional email (e.g., activation and account notices).

If you connect additional third-party services (such as your own SIP provider or AI API key), those providers process data according to their own policies. We do not sell your data, and we do not share it for advertising or marketing.

Security, retention, and deletion

We use reasonable measures to protect information handled by the app. Retention depends on how you use the product and your device; you may delete local data within the app or on your system.

Deleting your account. You can delete your account and its server-side data from within the app (Settings → Account → Delete Account). This tears down your assistant, releases your phone number, and removes your associated data from our systems; local data on your device is also wiped. Some records may persist briefly in backups or where retention is required by law, after which they are removed.

Children

Our product is not directed at children under 13, and we do not knowingly collect their personal information.

Changes

We may update this policy from time to time. We will post the revised policy on this page and update the effective date above.

Personal Information

None of your information will be sold or shared with third parties for promotional or marketing purposes — this includes your phone number and any other information you provide to us. You can opt out of receiving marketing texts at any time by replying STOP to the text message, or you can opt out by visiting the SMS opt-out page.

Contact

For privacy-related questions, contact us through our Help & Support page.

Note for App Store users. This summary describes our practices in clear language. Features and data flows may vary by version and by settings you choose in the app. Apple is not responsible for this app or its content, except as described in Apple’s applicable terms.